FAQ

General Cleaning

How can cleaning result in a healthier work environment?

Some of the cleaning techniques and tools which may result in a healthier environment include:

  • Adhering to recommended dwell times when using disinfectants and sanitizers.
  • Cleaning cloths appropriate for the circumstances.
  • Rotating cleaning cloths to prevent cross contamination. 
  • Training cleaning technicians.

What conditions must be present in order to classify the cleaning as a Move-In Move-Out cleaning?

The premises to be cleaned should be emptied of all furniture and nobody living there at the time of the cleaning. This will enable us to thoroughly clean the premises. 

Do you clean outside of the premises?

We do not.

May we tip the cleaning technician?

Yes, you may. 

What is the difference between cleaning, sanitizing and disinfecting?

Cleaning refers to removing or wiping away dirt and impurities, including germs, from a surface.

Disinfecting is the process of killing the bacteria or virus on a surface. It should be noted that the disinfecting takes place after the appropriate product dwell time (remaining on the surface in a wet state). Therefore, if a disinfectant cleaner is used to clean a surface, and is wiped off before the recommended dwell time, the residual bacteria and viruses may remain alive on that surface.

Sanitizing is reducing the bacteria and viruses to a safe level and is generally accomplished by a shorter dwell time than disinfecting, although product characteristics may also come into play.